Booking Terms & Conditions

Our Booking Policy

A deposit of 25% is required to secure all private bookings and a 50% deposit is required for all corporate bookings. Deposit payments can be paid by credit card over the phone or by bank transfer directly into our account. All deposit payments are non-refundable. Payment of the deposit is considered as acceptance by you of these Booking terms and conditions.

Where The Pony Zone has not requested a deposit to be paid, these terms and conditions are considered to be accepted when we have your written or verbal confirmation of the booking, unless we are advised otherwise.

Payments

All invoices must be paid in full at least ten (10) days before the booking date, unless The Pony Zone has agreed in writing that it can be paid on the day of the booking by cash or cheque. You will receive email reminders about payment in the lead up to your event, until payment has been successfully made.

Cancellation Policy

All deposit payments are non-refundable. If you cancel a booking with 7 days or less notice, there is a 50% cancellation fee. If you cancel a booking with 24 hours or less notice, there is a 100% cancellation fee.

We can however reschedule your booking, subject to availability, in the event of wet weather, illness or any other unforeseen circumstances. In these circumstances, we will hold the above cancellation fees as a credit for you to use at any time in the future.

Additional Fees

Travel fees apply to certain locations more than 45 minutes drive from our Pony Zone office. You will be notified of any additional fees upon booking. If you change the location of your event after you have booked to a location where a travel fee would usually be incurred, we reserve the right to invoice you for these additional travel fees. Travel fees may also include Toll Road fees if it is necessary for us to use toll roads to travel to and from your event.

Parking fees may apply to certain bookings where no free parking is available for our entertainers. We ask that you notify The Pony Zone if any additional parking costs are going to be incurred prior to your event so we can invoice you for this additional parking fee. We reserve the right to invoice you for this fee after your booking if we were not made aware of this prior to the day or if no nearby free parking was available to our entertainer on the day.

Because of the amount and weight of materials and equipment used in our sessions we need to park as close as possible to the event location. If it is not possible to park close to the event location, then we will request the organiser to make people available to assist with loading and unloading our vehicle. Please ensure that we are made aware of this prior to the day.

Changes to Bookings

Many different activities are shown on our website, however we do not show our full range. Because materials require maintenance and need to be replaced from time to time, we reserve the right to send an alternative to what is shown on our website.

Very rarely, the entertainer assigned to your event may find themselves in an emergency situation that prevents them from attending your event. This may be due to illness, an accident or any other emergency situation that may arise. The Pony Zone will always try to ensure a replacement entertainer is sent to your event and will communicate with you to let you know if such a change has occurred.

Pony Zone entertainers are professional and highly experienced. We will always go above and beyond to keep all the children engaged and entertained for the entirety of your booking. On rare occasions this may not be possible and Pony Zone does not take responsibility for this, such as when there are distractions at your chosen venue like play equipment or where there is a very broad age range and some of the much younger or much older children choose not to take part.

Prohibited Conduct Policy

We do not tolerate any type of workplace violence committed by or against our workers. For the purposes of this policy, our workplace extends to the premises at which we are providing entertainment as we are a mobile business. This also includes all communications such as phone calls, emails and text messages. Examples of such behaviour include, but are not limited to, being verbally abusive or making any kind of threat; yelling, swearing or speaking disrespectfully, displaying aggressive or hostile behaviour that creates a reasonable fear of injury to another person, or subjects another individual to emotional distress, intentionally damaging property or personal items, committing acts motivated by, or related to, sexual harassment, causing any type of physical injury to another person.

Right to Refuse Service Policy

The Pony Zone reserves the right to refuse service and enforce our terms and conditions to any person that has breached our Prohibited Conduct Policy. Examples of this include, but are not limited to, refusing to speak with any persons over the phone, or refusing to provide our services at any party or event.

Any breaches of the Prohibited Conduct Policy that cause The Pony Zone to cease providing our services and to leave the premises will be deemed a cancellation on the part of the customer and no refunds will be given.

Limitations on Liability

The Pony Zone will not be held responsible for the behaviour of any child or other person attending your event. We reserve the right to cease entertainment, at the discretion of the entertainer, if the behaviour of any child or event guest becomes unacceptable. We also reserve the right to cease entertainment if there is any unreasonable risk of harm to the entertainer, other children or event guests.

You agree that either yourself or another nominated adult will remain present for the duration of the event, and will be responsible for the supervision of the event and that you will advise The Pony Zone of who that supervising adult is prior to the commencement of the entertainment.

The Pony Zone will not be liable to you or to any other person for any damage, loss or injury suffered by yourself or any other persons participating in the event, however such damage, loss or injury, may be caused, whether by our act, default, omission or negligence and you agree to indemnify The Pony Zone in respect of such injury, loss or damage.

You agree to notify The Pony Zone of any special requirements of any child or event guests, including but not limited to allergies or other mental, emotional or physical issues, which may affect the entertainment we choose to provide. And you agree to indemnify The Pony Zone in respect of any claim which may arise as a result of your misrepresentation or failure to make such a disclosure.

While The Pony Zone may assist by making arrangements for the hire of other equipment, including but not limited to Inflatables, Pony Rides and Soft Play Equipment, The Pony Zone is entering into agreements with those suppliers on your behalf. You agree to indemnify The Pony Zone in respect of any injury, loss or damage suffered by any child or event guest in relation to such equipment.

Contact us

If you have any questions regarding these terms and conditions please get in touch.